This is Journey Management

This is Journey Management explores how organizations can manage their business around the customer journey as a permanent capability, not just a one-off mapping exercise. Hosted by Marc Stickdorn, author and founder of Smaply, the show dives into customer experience, service design, journey orchestration, and customer-centric transformation. Each episode features conversations with practitioners who are implementing these approaches in real enterprises. The podcast focuses on practical insights and honest discussion, avoiding fluff and vendor pitches. New episodes are released every two weeks.